Legal warning

Legal Notice

These General Conditions of Contract (hereinafter, General Conditions) regulate the process of buying and selling the products offered by PRODIMEX GLOBAL S.L., in the catalog available on its website

The General Conditions bind PRODIMEX GLOBAL S.L. and the buyer (Client), granting them a series of rights and obligations, from the moment the latter makes and accepts an order through this page. They are mandatory and knowledgeable by both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Client must carefully read these conditions.

The headings of the different clauses are for information only, and will not affect, qualify or expand the interpretation of the General Conditions.

These General Conditions will be governed by the provisions of current legal regulations.



PRODIMEX GLOBAL S.L., is the company that owns the website

Owner company:

Registered office: C/ Circumde 35, Polígono La Portalada I _ Logroño 26006, La Rioja.
La Rioja Mercantile Registry, Volume 557, Folio 92, Sheet LO 9134.
CIF: B-26361543.


  • Email:
  • Technical queries will be answered from 9 a.m. to 12 p.m.


Any User of the Website who places an order and accepts it at the time it is placed will be considered a Client.

The Client must register as such and provide the following information in order to place the order: name and surname, delivery address, contact telephone number and contact email.

These data will be treated in accordance with the provisions of these General Conditions and in the section "Privacy Policy".


The purchase and sale of the products offered by PRODIMEX GLOBAL S.L. on your Website by the Client.


Each product has a tab containing its description and sale price.

The final purchase price of a product or its shipping costs may vary depending on the country of destination of the product, or the method of payment, since costs may vary. In any case, as the customer indicates the delivery address and the payment method, the Page will offer the exact price of the products. Always before confirming an order, the customer will be fully informed of all existing costs and prices.

In most cases, the file of a product will have a photograph of the product, as well as its characteristics.

The final price of the products is the one that appears on the Website at the time the order is placed, once a payment method and place of delivery have been established.


The acceptance of the offer occurs at the moment in which the Client gives his express consent to the order placed, and after the acceptance of the General Conditions. It materializes when you accept these and click on the "MAKE THE ORDER" button on the order placement screen.

No contract will be formed between you and us in relation to any product until your order has been expressly accepted by us (even if your account has already been charged). At this moment in which PRODIMEX GLOBAL S.L. accepts the order, it will be understood as an active order. If your offer is not accepted and your account has already been charged, the amount will be fully refunded.

At the time the order becomes active, the client formalizes a product purchase contract with PRODIMEX GLOBAL SL., acquiring the rights and commitments established in the applicable regulations and those set forth in these general contracting conditions.


All product orders are subject to their availability, if there are difficulties in supply or items are not available in stock, we reserve the right to provide you with information about substitute products of equal quality and value or top that you can order. If you do not wish to order these substitute products, we will refund the amount you have paid.


We reserve the right to withdraw any product from this website at any time and/or to remove or modify any material or content on it. Although we will do our best to always fulfill all orders, there may be exceptional circumstances that require us to refuse to fulfill an order after we have sent the order confirmation, and we reserve the right to do so at any time, in our sole discretion. We will not be liable to you or to any third party for the fact that we withdraw any product from this website, regardless of whether said product has been sold or not; removing or modifying any material or content on the website, or for refusing to process an order once we have sent you the order confirmation.


The price of the products will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded. The prices shown on our Website are valid exclusively for online sales and are totally independent of the prices in our physical stores.

We will not be obliged to supply you with the product(s) at the incorrect lower price (even if we have sent you the shipping confirmation), if the pricing error is obvious and unmistakable and could have been reasonably recognized by you. as wrong price.


The fact that the order is placed does not mean that the product/s are/are reserved; the product(s) will be reserved at the time the payment is made.

In our online store you will find the following forms of payment:

Credit Card. This procedure is carried out on a secure payment platform. PRODIMEX GLOBAL SL will not retain data related to your credit card. When you enter them on our page, they will be sent directly to the bank with which we carry out the transactions, thus guaranteeing you the greatest security and confidentiality.

The customer can choose to pay by credit card, performing the operation at the time of placing the order. Only Visa and Mastercard protected by Verified Visa are accepted. If the customer's card is not registered by Verified, he must consult with his bank or savings bank in order to register it.

By clicking on “MAKE THE ORDER”, you are confirming that the credit card is yours.

Credit cards are subject to checks and authorizations by their issuing entity, if said entity does not authorize payment PRODIMEX GLOBAL SL. is not responsible for the delay or non-delivery, since we will not be able to formalize any contract with you.

You may encounter problems when paying with your credit or debit card because it is not accepted by our payment gateway. If this happens, do not hesitate to pay through PayPal. It is very comfortable, safe and you do not need to register or create a PayPal user to pay.

Paypal. PayPal is an international payment platform that allows you to make your payments in a comfortable and very secure way. You can pay through this platform whether you are registered or not.

  • If you are registered, enter your username and password and make the payment quickly.
  • If you are not registered select PayPal as payment option. Once in PayPal, click on "Don't have a PayPal account?" and make the payment comfortably and without registering on the platform.

Cash on delivery payment. This payment consists of paying the cost of the online order directly to the person who delivers it to our home (the carrier), generally in cash (coin and bills).

Available only within the European Union.

This payment method has a supplement of €3 for Spain and €7 for the rest of Europe.

The system will automatically calculate the shipping costs associated with the payment method chosen by the Client, and these total prices will be communicated before the acceptance of the order by the Client.


Deliveries are made within a period of 3 to 14 working days depending on the country of destination and the availability of the product or products that comprise them. PRODIMEX GLOBAL SL reserves the right and option to take more than 14 business days whenever it is for a cause beyond the control of the company itself (transport strike in a certain country, wars, embargoes, labor difficulties, conflicts caused by natural disasters- fires, accidents...), failures in the delay of delivery or other reasons due to the work of the company in charge of this service or other causes beyond PRODIMEX GLOBAL S.L.

Working days are subject to the calendar established at the company headquarters in Spain.

Shipments from destination will be made on Fridays, except Friday holidays (national, of the Autonomous Community of La Rioja and of the town of Logroño), and then the day of departure of the orders is the following business day.

However, this availability period may be modified in the event of simultaneous orders for the same product or products that lead to the end of product stocks. The new delivery period will be indicated to the Customer as soon as possible. If the end of stock is definitive, the Customer will be notified so that they can choose between choosing a different product with similar characteristics and a price similar to that of the out-of-stock product, or cancel their order.

However, the delay in delivery will not imply any compensation and will only entitle the Customer to cancel the order when the circumstances described in point 12 'CANCELLATION OF ORDERS' of these conditions occur.

PRODIMEX GLOBAL S.L. will try to provide as much information as possible on the availability of the products in each order.

Delivery will be made door to door at the delivery address indicated in the shipping data of the order. The subsequent modification of this address may generate a series of expenses that will be borne by the Client and the delivery may be affected.

The orders will be delivered by the transport company to the delivery address indicated by the Client and to the person who has been appointed as the recipient of the same. These data will be recorded on the delivery note of the transport company, which will also indicate the number of packages in the shipment, the total weight, the order number.

Deliveries of bulky or overweight products, or those of products that present difficulties for delivery, will be delivered to the portal of the indicated address.

The Client may request an invoice, by email to the address indicating the name of the holder of the invoice and the number of order, and it will be sent to the invoice address by regular mail or email.

If at the time of delivery it is clearly and visibly seen, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by transport damage or it is seen, in the same form, an error in the merchandise received, the Client must record it on the delivery note and communicate it to PRODIMEX GLOBAL S.L., by email to the address within 24 hours of receiving the order. to be able to urge the return of the affected product and with it the substitution for a new one or the reimbursement of the price paid for it. Or not accept it.

Defects produced during transport that are only noticeable after unpacking the product must also be reported within the first 24 hours of receipt of the order by email to the address indicating the damage caused to the product and urging the return of the affected product and with it the substitution for a new one or the reimbursement of the price paid for it.



The Client is recognized the right to cancel the order, (return the order) within 14 business days from receipt of the order, as stated in Article 44 of Law 7/1996, of 15 January, Retail Trade Regulation.

Outside this period, revocation of orders will not be accepted, nor will orders for the supply of goods made according to the Client's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire. quickly etc that had been unsealed and/or used by the Client.

When the Client has exercised the right of withdrawal or resolution, PRODIMEX GLOBAL S.L. will be obliged to return the sums paid by the Client. The return of these sums will be made as soon as possible and, in any case, within a maximum period of 30 days from the withdrawal or resolution.

The Client must communicate his withdrawal to PRODIMEX GLOBAL S.L. via email within that 14-day period. In this way, the Customer can be informed of the order return procedure (return number, shipping method and delivery address).

If you wish to return all or part of an order, you must follow these steps:

  1. Download the returns form by clicking here.
  2. Print and fill in each of the sections of the form.
  3. Include the duly completed form in the return package and send it to the following address:
    Registered address: C/ Circumde 35, Polígono La Portalada I _ Logroño 26006, La Rioja.
  4. When we receive and check your return you will be notified by email.The refund will be made effective a few days after receipt and verification of the return, never within a period of more than 30 days. If you have any questions about the process of changes and returns, contact
  5. If the payment was made by credit card, the amount will be returned to the account associated with it.

The cost of shipping returns, in Spanish territory, will be free in the event of a manufacturing defect, otherwise the customer must deliver it to the address C/Circunde, 35 (Pol. Ind. La Portalada), 26006, Logroño, La Rioja. From Prodimex Global S.L. We offer the client the possibility of charging us for the shipment for an amount of €10 to be paid by the client. Keep in mind that if you decide to return the items to us postage due, we will be authorized to charge you the expenses that we may incur.

If you have any questions, you can contact us at

The return can only be made through our website and never in a physical establishment.

To proceed with the exchange or return, the products must be in the same conditions in which you received them, with the original packaging and they cannot have been used.


Items can only be exchanged for a different size, or for the same size in the event of a defective item, and will be subject to availability in our warehouses. If you wish to exchange for a different model, please return the item(s) purchased and place a new order.

The customer is responsible for the costs of returning the product to our headquarters and the product change will be sent back to him free of charge, in Spanish territory, in his first change in his order history, from your first change the cost of shipments will be borne by the Customer.

Follow the same process described in the “RETURNS” section above. Indicate that it is a “CHANGE” and specify the new size required.

Defective items

a) Items Received Defective
All items are quality checked for damage or defects prior to shipment. If you receive an item that is not in perfect condition, follow the CHANGE and/or RETURN process described above, to do so you must notify us within the first 24 hours of receiving your order to the email address

b) Items with hidden defects revealed after use

There may be hidden manufacturing defects that become apparent after use of the item. Please note that items damaged by wear and tear cannot be considered defective.

If you detect any hidden defect during the 14 days after receiving the item, contact us by email at Please attach a description of the problem and photographs that show the problem. In the event that the article presents a manufacturing defect, we will manage its collection.

The acceptance of a defective product will be carried out after inspection by our technicians upon receipt of the item in our warehouses. In the case of a defective product, it will be repaired if possible. If its repair is not feasible, the item will be replaced by one exactly the same and of the same size. The amount will only be refunded if the item cannot be repaired or replaced.


The Client will have the right to cancel his order, and PRODIMEX GLOBAL S.L.will give its consent to said cancellation, therefore understanding it as a cancellation by mutual agreement and there being no commitment or penalty for The Client when:

a) The estimated term of delivery of the merchandise has been exceeded without it having been delivered to the Client, except for reasons beyond the control of the company PRODIMEX GLOBAL SL., as can be seen in the section “ Order delivery times” and reminding the customer that shipments from destination will be made on Fridays, except Friday holidays (national, of the Autonomous Community of La Rioja and of the town of Logroño), being then the day of departure of the next business day orders.

b) When a product is definitively out of stock, at which time PRODIMEX GLOBAL S.L. will contact The Client to inform him.

In these cases, the only way to cancel the order is by sending an email to requesting the cancellation of the order, indicating the reasons. PRODIMEX GLOBAL S.L. will carry out the necessary checks and in the event of the circumstances described, PRODIMEX GLOBAL S.L. will agree to cancel the order.

In the event that the Client wishes to cancel an order unilaterally, he must send an email to communicating the cancellation of the order. PRODIMEX GLOBAL S.L. will inform the client of the expenses produced by the cancellation that the client must pay.

In case of cancellation, PRODIMEX GLOBAL S.L. always provides the customer with confirmation of the cancellation by email. This cancellation confirmation is the only evidence that the cancellation has been accepted by PRODIMEX GLOBAL S.L. In the event that the Client does not have this confirmation, it will be considered that the cancellation does not exist. If you have requested a cancellation, ask them to confirm acceptance of the cancellation, without it it will not be considered accepted by PRODIMEX GLOBAL S.L.


For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, the address of PRODIMEX GLOBAL S.L. the one indicated in these General Conditions.


Even if the invalidity or inapplicability of a clause of this contract or one of its parts is declared, the rest of the clauses or its parts will continue to be valid and have value.


These General Conditions are governed by current Spanish regulations, and specifically by: Civil Code, Law 26/84 of June 19 General for the Defense of Consumers and Users, Law 7/98 of April 13 of Conditions General Contracting, Law 7/96 of January 15 on the Regulation of Retail Trade, Directive 2000/31 CE of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 on Services of the Company of the Information and Electronic Commerce, Law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods and the regulations that develop them.


According to art. 1 of RD 5/1997 January 14, there are claim forms available to our Clients at the company's offices.

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